SugarCRM

JUNE 22, 2023

IoT and CRM: Better Together IoT is the connection of devices via the internet, while CRM is the collection of customer data through data mining with the purpose of providing useful insight into customer behavior for marketing and sales purposes.

Manufacturing 26

Manufacturing CRM Data Mining Omnichannel 26

Callminer

SEPTEMBER 23, 2020

Use lead-centric data mining tools to boost outbound results by providing much-needed context for calls. “Forget about software that does not have omnichannel features. You can keep track of disparate channels of communication and feed it all into your CRM for easy referencing.” Work becomes easy.

Contact Center 182

Contact Center Social Media Sales Data Mining 182

Callminer

AUGUST 6, 2019

Make sure any call center software you consider is capable of integrating with your CRM, social networking tools, helpdesk software and even marketing tools. New analytics tools also help businesses data-mine social media for signs of potential customer issues before phones start ringing. Be mindful of integrations.

Contact Center 140

Contact Center VOC Social Media AI 140

Taylor Reach Group

MAY 30, 2017

Business rules tied to applications, and informed by big data and data mining, can drive proactive interactions with or without an agent involved. . This is a big undertaking, which explains why only a small percent of organizations have deployed true omnichannel date.

Contact Center 71

Contact Center Artificial Intelligence Customer Journey Map AI 71