Callminer

SEPTEMBER 23, 2020

What’s more, by arming agents with the tools and insights they need for success leads to greater employee satisfaction, which, in turn, contributes to increased customer satisfaction. Use lead-centric data mining tools to boost outbound results by providing much-needed context for calls. Work becomes easy.

Contact Center 182

Contact Center Social Media Sales Data Mining 182

Taylor Reach Group

MAY 30, 2017

Chatbots and messenger applications leverage the knowledge base to serve content and answers to customers’ questions. Business rules tied to applications, and informed by big data and data mining, can drive proactive interactions with or without an agent involved. .

Contact Center 71

Contact Center Artificial Intelligence Customer Journey Map AI 71

Callminer

AUGUST 6, 2019

Make sure any call center software you consider is capable of integrating with your CRM, social networking tools, helpdesk software and even marketing tools. New analytics tools also help businesses data-mine social media for signs of potential customer issues before phones start ringing. Be mindful of integrations.

Contact Center 140

Contact Center VOC Social Media AI 140