ClearAction

DECEMBER 14, 2017

Customer Care … CRM … Customer Experience — What’s the Difference? Customer Care … Customer Relationship Management … Customer Experience — what’s the difference? Customer Profitability (efforts to increase revenue and profit from customers). Lynn Hunsaker.

CRM 66

CRM Non-Profits CEM Net Promoter Score 66

ClearAction

DECEMBER 14, 2017

Customer Care … CRM … Customer Experience — What’s the Difference? Customer Care … Customer Relationship Management … Customer Experience — what’s the difference? Customer Profitability (efforts to increase revenue and profit from customers). Lynn Hunsaker.

CRM 59

CRM Non-Profits CEM Net Promoter Score 59

SugarCRM

DECEMBER 14, 2023

Data analytics is essential for manufacturing enterprises because it can help improve processes, secure a better market position, and cultivate better relationships with existing customers and prospects. Below are some of the main types of data analytics. Only in this way can organizations leverage said data for decision-making.

Manufacturing 26

Manufacturing Sales Predictive Analytics Data Mining 26

Callminer

SEPTEMBER 23, 2020

What’s more, by arming agents with the tools and insights they need for success leads to greater employee satisfaction, which, in turn, contributes to increased customer satisfaction. Use lead-centric data mining tools to boost outbound results by providing much-needed context for calls. Work becomes easy.

Contact Center 182

Contact Center Social Media Sales Data Mining 182

Callminer

AUGUST 6, 2019

Make sure any call center software you consider is capable of integrating with your CRM, social networking tools, helpdesk software and even marketing tools. New analytics tools also help businesses data-mine social media for signs of potential customer issues before phones start ringing. Be mindful of integrations.

Contact Center 140

Contact Center VOC Social Media AI 140

Taylor Reach Group

MAY 30, 2017

Chatbots and messenger applications leverage the knowledge base to serve content and answers to customers’ questions. Business rules tied to applications, and informed by big data and data mining, can drive proactive interactions with or without an agent involved. .

Contact Center 71

Contact Center Artificial Intelligence Customer Journey Map AI 71

SugarCRM

OCTOBER 12, 2021

By combining techniques from data mining, statistics and machine learning, marketing automation platforms—such as our very own Sugar Market—allow organizations to parse and find meaning in large amounts of customer data. Predictive marketing takes customer understanding to the next level.

Predictive Analytics 47

Predictive Analytics Data Mining CRM Invoicing 47