CRM Customer Relationship Management Customer Satisfaction Data Mining 
ClearAction
DECEMBER 14, 2017
Customer Care … CRM … Customer Experience — What’s the Difference? Customer Care … Customer Relationship Management … Customer Experience — what’s the difference? Customer Profitability (efforts to increase revenue and profit from customers). Lynn Hunsaker.
ClearAction
DECEMBER 14, 2017
Customer Care … CRM … Customer Experience — What’s the Difference? Customer Care … Customer Relationship Management … Customer Experience — what’s the difference? Customer Profitability (efforts to increase revenue and profit from customers). Lynn Hunsaker.
Taylor Reach Group
MAY 30, 2017
Chatbots and messenger applications leverage the knowledge base to serve content and answers to customers’ questions. Business rules tied to applications, and informed by big data and data mining, can drive proactive interactions with or without an agent involved. .
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