ClearAction

DECEMBER 14, 2017

Customer Care … CRM … Customer Experience — What’s the Difference? Customer Care … Customer Relationship Management … Customer Experience — what’s the difference? Customer Profitability (efforts to increase revenue and profit from customers). Lynn Hunsaker.

CRM 66

CRM Non-Profits CEM Net Promoter Score 66

ClearAction

DECEMBER 14, 2017

Customer Care … CRM … Customer Experience — What’s the Difference? Customer Care … Customer Relationship Management … Customer Experience — what’s the difference? Customer Profitability (efforts to increase revenue and profit from customers). Lynn Hunsaker.

CRM 59

CRM Non-Profits CEM Net Promoter Score 59

Callminer

AUGUST 6, 2019

Make sure any call center software you consider is capable of integrating with your CRM, social networking tools, helpdesk software and even marketing tools. New analytics tools also help businesses data-mine social media for signs of potential customer issues before phones start ringing. Be mindful of integrations.

Contact Center 140

Contact Center VOC Social Media AI 140

Callminer

SEPTEMBER 23, 2020

What’s more, by arming agents with the tools and insights they need for success leads to greater employee satisfaction, which, in turn, contributes to increased customer satisfaction. Use lead-centric data mining tools to boost outbound results by providing much-needed context for calls. Work becomes easy.

Contact Center 182

Contact Center Social Media Sales Data Mining 182