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Remove CRM Remove Data Mining Remove Omnichannel Remove Voice of the Customer
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Call Center Software: How to Choose the Best Software (Tips & Best Practices)

Callminer

AUGUST 6, 2019

Make sure any call center software you consider is capable of integrating with your CRM, social networking tools, helpdesk software and even marketing tools. New analytics tools also help businesses data-mine social media for signs of potential customer issues before phones start ringing. Be mindful of integrations.

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Contact Center VOC Social Media AI 140
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Outbound Call Center Tips & Best Practices

Callminer

SEPTEMBER 23, 2020

Use lead-centric data mining tools to boost outbound results by providing much-needed context for calls. “Forget about software that does not have omnichannel features. You can keep track of disparate channels of communication and feed it all into your CRM for easy referencing.” Work becomes easy.

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Contact Center Social Media Sales Data Mining 182
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