SugarCRM

JUNE 22, 2023

IoT and CRM: Better Together IoT is the connection of devices via the internet, while CRM is the collection of customer data through data mining with the purpose of providing useful insight into customer behavior for marketing and sales purposes.

Manufacturing 26

Manufacturing CRM Data Mining Omnichannel 26

Callminer

AUGUST 6, 2019

Make sure any call center software you consider is capable of integrating with your CRM, social networking tools, helpdesk software and even marketing tools. New analytics tools also help businesses data-mine social media for signs of potential customer issues before phones start ringing. Be mindful of integrations.

Contact Center 140

Contact Center VOC Social Media AI 140

Taylor Reach Group

MAY 30, 2017

What will be the impact of Artificial Intelligence (AI) on the Contact Center? . AI has been in the Contact Center space for years. This shift represented the first tentative steps towards the AI enabled Contact Center. AI continues this evolution. Much work must often be completed before you can deploy omnichannel.

Contact Center 71

Contact Center Artificial Intelligence Customer Journey Map AI 71