Execs In The Know

MARCH 4, 2022

Because the customer journey doesn’t end with the purchase, customer analytics solutions go past the point of purchase to monitor and analyze behavior through customer service interactions and beyond. Choose a customer journey analytics solution that learns over time. About CallMiner.

Customer Journey Map 98

Customer Journey Map Touchpoint Machine Learning Unstructured Data 98

CommBox

FEBRUARY 2, 2022

A WhatsApp business chatbot is an AI-powered conversational assistant created to engage customers automatically via the WhatsApp messaging app. Powered by machine learning capabilities, the WhatsApp business chatbot understands human behavior and communicates more naturally, just like speaking with a person. WhatsApp API?

Real Estate 98

Real Estate Artificial Intelligence Omnichannel Finance 98

CommBox

SEPTEMBER 23, 2021

Chatbots can save up to 30% in customer service costs. Businesses across various sectors such as the financial industry, healthcare, and retail understand how exceptional chatbots are, as seen by a 67% increase in chatbot adoption within businesses between 2018-2020. . Create smart chatbots with self-learning capabilities.

Real Estate 59

Real Estate Machine Learning Finance Healthcare 59

Ameyo Callversations

AUGUST 24, 2022

This is where conversational AI plays a vital role by delivering efficient customer interactions and fast responses to their queries. With the increasing significance of Artificial Intelligence in customer engagement, more businesses are adopting conversational AI.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

Aquire

AUGUST 2, 2021

These conversational programs have proved a popular application of advanced tech, such as machine learning and natural language processing (NLP). The second type uses more powerful artificial intelligence, machine learning and predictive analytics, and are therefore better equipped to “sound” human and learn as they go.

Machine Learning 59

Machine Learning Predictive Analytics Healthcare AI 59

SurveySensum

APRIL 5, 2022

SurveyMonkey is still a generic software that doesn’t do any better to enhance the customer feedback management process. It is more of a generic survey software than a dedicated customer feedback software. How to analyze your open-ended feedback? Customer Feedback. SurveySensum. Remember SAP?

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

JULY 14, 2020

She is a Thought Leader, Keynote Speaker, and Published Author and is currently heading the Customer Intelligence Solutions at SAS where she is guiding organizations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132