DMG Consulting

NOVEMBER 1, 2022

Today’s artificial intelligence (AI)-enabled KM solutions take it a step further by proactively delivering context-aware knowledge articles to agents so they can provide accurate, consistent, and efficient responses to customers. Market Outlook . The outlook for the KM market has never been brighter.

ML 48

ML Artificial Intelligence Outlook Contact Center 48

Intercom

JULY 25, 2022

With all of these pain points and lost opportunities, it’s no surprise that nearly half (48%) of respondents say they are investing in new or improved customer engagement technologies – such as customer relationship management (CRM), artificial intelligence and machine learning, and data analytics in the next 18 months.

Artificial Intelligence 104

Artificial Intelligence Outlook Machine Learning Manufacturing 104

SurveySensum

JANUARY 26, 2022

The more the ease for customers to use your site or app on their mobile, the more time they are going to spend on it. This is one of the best ways to enhance the customer experience on an overall scale. Keep in mind that your customers do care about the outlook and design of the website on their mobile devices.

Customer Experience 59

Customer Experience Contact Center Machine Learning Omnichannel 59