Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. Driving change from Voice of Customer feedback is a game changer in customer experience management. Think about it.

Customer Experience 83

Customer Experience CX Net Promoter Score Unstructured Data 83

Shep Hyken

APRIL 8, 2022

IDC analysts predict by 2024, 30% of Fortune 2000 companies will harness customer, product & inventory data to deploy the next best action that drives customer demand. 75% of retailers will fully integrate order and inventory data to optimize fulfillment. Encourage and support online and offline communities .

Retail 72

Retail Customer Experience Contact Center Omnichannel 72

Steven Van Belleghem

MAY 19, 2020

I love that the concern for wellbeing and community was on the agenda of a lot of the experts below: with games, quizzes, contests and digital cocktails. One of the biggest concerns is of course the wellbeing of your customer contact employees. The biggest result is the higher customer satisfaction.

Contact Center 52

Contact Center Start-ups E-commerce Innovation 52