Fonolo

MAY 23, 2023

Benefits of Hyper-Personalization Enhanced Customer Engagement When you provide personalized experiences, your customers feel valued and understood. Hyper-personalization can foster a stronger emotional connection between customers and your brand. Increased Customer Satisfaction Hyper-personalization anticipates customer needs.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

VOZIQ

NOVEMBER 14, 2023

How do we identify at-risk customers based on the available customer data? Harnessing the transformative power of artificial intelligence (AI) can be the key differentiator in this chase. Start by integrating data from various systems, including the CRM system, usage logs, customer satisfaction metrics and interactions.

AI 40

AI Net Promoter Score Predictive Analytics Artificial Intelligence 40

SugarCRM

OCTOBER 24, 2023

However, with recent technological advancements, Artificial Intelligence (AI) and Machine Learning (ML) capabilities have become infused in all sorts of tools, and CRMs are no exception. Today’s CRM tools have been infused with predictive analytics and machine learning capabilities.

CRM 26

CRM AI Invoicing Predictive Analytics 26

Ameyo Callversations

AUGUST 24, 2022

This is where conversational AI plays a vital role by delivering efficient customer interactions and fast responses to their queries. With the increasing significance of Artificial Intelligence in customer engagement, more businesses are adopting conversational AI.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

Ameyo Callversations

APRIL 21, 2022

Next-gen technologies such as AI, ML, NLP, AR/VR, and more are capable of helping reduce cost and improving metrics such as revenues, wallet and market share, and steady cash flows. These span from a basic service around storage, networking, and computing to advanced frameworks for using AI and ML models.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

Zendesk

NOVEMBER 3, 2023

Benefits of generative AI Challenges with generative AI How to use generative AI for customer service Frequently asked questions What is generative AI? Generative AI uses machine learning (ML) algorithms to analyze large data sets. It can also be customized, making it easy for businesses to apply AI how they prefer.

AI 52

AI Machine Learning Artificial Intelligence ML 52

SugarCRM

JULY 15, 2021

Aided by machine learning (ML) and artificial intelligence, innovation is just a creative and “opportunistic” team away. Eighty percent of the interviewed professionals also think that CRM data that is consolidated across all departments will help them improve customer satisfaction.

Innovation 49

Innovation Predictive Analytics Artificial Intelligence CRM 49