SugarCRM

MARCH 17, 2022

Top industry experts consider CX transformation projects the primary fuel that drives business growth in the last 12 months. SugarCRM Named a Top Vendor in Constellation ShortList for Sales Force Automation for Small and Midsize Business.

CRM 52

CRM Artificial Intelligence Machine Learning Innovation 52

Execs In The Know

MARCH 9, 2023

Our Leaders Learning from Leaders mantra came to life as we tackled topics that provided ideas for navigating CX transformation success, thinking and planning differently in today’s business environment, adoption of innovation across the organization, and so much more.

Social Media 97

Social Media Contact Center Hospitality Hospitality 97

Beyond Philosophy

DECEMBER 16, 2021

If your digital experience isn’t quite ready for this role in the sales cycle, you should get it there. . I heard an excellent success story about the digital transformation of a formerly analog experience at a recent CX Network Live event. That was what happened on the sales side. Customers like it.

Artificial Intelligence 78

Artificial Intelligence Sales CX Transformation CX 78

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. Secure the support of the C-suite executives since Forrester stated “ Every successful transformation we studied began with a customer experience epiphany by a CEO or COO.”

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Execs In The Know

OCTOBER 30, 2022

Emerge as a CX Leader by Unlocking the Value of AI in Your Contact Center. Even as artificial intelligence becomes embedded in everyday interactions, human conversation remains the primary way people make complex purchases or emotional decisions. Keynote: FTD’s Digital CX Transformation Amidst a Challenging Backdrop.

Innovation 52

Innovation Artificial Intelligence AI CX 52

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. Secure the support of the C-suite executives since Forrester stated " Every successful transformation we studied began with a customer experience epiphany by a CEO or COO."

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

OCTOBER 31, 2018

Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX The shifting sands of artificial intelligence will keep many organizations on unsure footing in 2018.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64