Uniphore
NOVEMBER 9, 2021
Over a year after the onset of the pandemic, contact centers have stepped up digital transformation plans at scale. To address common challenges, many organizations are turning to artificial intelligence and conversational service automation to deliver better customer experiences and employee efficiencies.
Logicalware
AUGUST 18, 2023
What to expect Elevate ’23 brings together thought leaders, industry experts, and CX enthusiasts from around the world to explore the cutting-edge possibilities that Artificial Intelligence (AI) offers to elevate customer interactions to a new level. Don’t get left behind!
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Beyond Philosophy
DECEMBER 15, 2021
For Nissan’s Hussein Dajani , General Manager, Digital and CX Transformation, this wasn’t hard to imagine since he lived it for the past 18 months. 17:59 Nissan’s plan is to transform the business, not just get through the pandemic, and Dajani explains why. No one is really driving them around, either.
SugarCRM
MARCH 17, 2022
Top industry experts consider CX transformation projects the primary fuel that drives business growth in the last 12 months. Nevertheless, disruptions caused by the pandemic in the last year revealed a lack of holistic, real-time view of the customer journey.
Lumoa
JANUARY 9, 2018
CX transformation is no longer a nice-to-have, it's a necessity” – concludes Forrester , one of the most influential research and advisory firms in the world. The shifting sands of artificial intelligence will keep many organizations on unsure footing in 2018.
Execs In The Know
MARCH 9, 2023
Our Leaders Learning from Leaders mantra came to life as we tackled topics that provided ideas for navigating CX transformation success, thinking and planning differently in today’s business environment, adoption of innovation across the organization, and so much more.
Execs In The Know
OCTOBER 30, 2022
Even as artificial intelligence becomes embedded in everyday interactions, human conversation remains the primary way people make complex purchases or emotional decisions. Keynote: FTD’s Digital CX Transformation Amidst a Challenging Backdrop. How to best avoid implementation pitfalls.
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