Lumoa

SEPTEMBER 30, 2022

It’s estimated that financial brands that deliver a better customer experience (CX) receive twice as many recommendations. That said, there are a huge number of factors that influence the customer experience or CX of your financial institutions. The Current State of Banking CX.

Customer Experience 94

Customer Experience Artificial Intelligence Outlook CX 94

Ameyo Callversations

AUGUST 24, 2022

With the increasing significance of Artificial Intelligence in customer engagement, more businesses are adopting conversational AI. Chatbots Trends and Future Outlook. Sentiment Analysis for Chatbot Behavior. This is where sentiment analysis is crucial to train chatbots with human-like capabilities.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

SugarCRM

FEBRUARY 3, 2022

Data must be shared, and data-driven processes, priorities, next steps, and outlooks automated via AI. Churn analysis. Forecasting and pipeline analysis. Sentiment analysis for case handling, sales engagements, and next best actions. 2022: The Year AI Breaks Through the “Human Trust” Barrier. Anomaly detection—i.e.,

AI 49

AI Sentiment Analysis Outlook Sales 49

SurveySensum

APRIL 5, 2022

So, if you are looking to improve CX by focusing on it in detail, then you may want to look for an end-to-end customer experience management tool and hence, the need for Surveymonkey alternatives. Text and Sentiment Analytics. GetFeedback provides top-notch CX services to retain customers and win back customers who already left you.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SugarCRM

JUNE 6, 2022

It’s been a massive year in terms of Product portfolio—we’ve brought powerful artificial intelligence capabilities into our marketing , sales , and service solutions. With sentiment analysis , we help you get ahead of the curve and identify your customer satisfaction. Our rally cry, Let the platform do the work!

Sentiment Analysis 26

Sentiment Analysis Artificial Intelligence CRM Outlook 26