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AI, Automation and Analytics Drive Vast Improvements in Contact Centers

DMG Consulting

FEBRUARY 12, 2019

Automation and artificial intelligence (AI) are changing the way companies operate, allowing businesses to re-imagine many aspects of their operations, including their employees. Analytics will Continue to be a Differentiator. Predictive analytics is an emerging strategy for improving and personalizing the customer experience.

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Contact Center AI Predictive Analytics Data Mining 74
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Workforce Optimization Ushers in the Real-Time Contact Center

DMG Consulting

APRIL 16, 2019

We have progressed from interactive voice response (IVR) systems to intelligent virtual assistants (IVAs), from process optimization to process automation, and from technology as an enabler to technology as a partner. Artificial intelligence (AI) is seeing rapid adoption across industries. AI IS THE HEADLINER FOR 2019.

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Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48
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