Taylor Reach Group

JULY 17, 2017

How pervasive is the impending impact of artificial intelligence (AI) on the customer experience (CX)? MGI research found that 45 percent of work activities could be automated using current technologies; 80 percent of that activity is attributable to existing machine-learning capabilities. Enter artificial intelligence.

Machine Learning 251

Machine Learning Artificial Intelligence Customer Experience E-commerce 251

SugarCRM

DECEMBER 14, 2023

For manufacturers, data analytics are a critical part of their establishments. In this new technological era, the future of manufacturing is connected facilities, where data sourced from all departments and machines flows into a central repository, being processed and ready to use.

Manufacturing 26

Manufacturing Sales Predictive Analytics Data Mining 26

DMG Consulting

FEBRUARY 12, 2019

Automation and artificial intelligence (AI) are changing the way companies operate, allowing businesses to re-imagine many aspects of their operations, including their employees. Technology will be used to “work smarter, not harder.” The real-time transition is underway. AI and Automation Pave the Way for Improvements.

Contact Center 74

Contact Center AI Predictive Analytics Data Mining 74

Helpt

FEBRUARY 14, 2024

It's the foundation of data analysis, involving the use of key performance indicators (KPIs) and other metrics. It involves more in-depth data mining and correlations. It's a forward-looking approach, making educated guesses based on historical data.

Machine Learning 52

Machine Learning Social Media Data Mining Artificial Intelligence 52

Taylor Reach Group

MAY 30, 2017

Artificial Intelligence and the Contact Center. . What will be the impact of Artificial Intelligence (AI) on the Contact Center? . It was the first time that technology could automate a task that had previously been completed by an agent in a Call Center. .

Contact Center 71

Contact Center Artificial Intelligence Customer Journey Map AI 71

DMG Consulting

APRIL 16, 2019

It’s hard to overstate how much the contact center technology sector has progressed in the past 15 years. We have progressed from interactive voice response (IVR) systems to intelligent virtual assistants (IVAs), from process optimization to process automation, and from technology as an enabler to technology as a partner.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

Callminer

AUGUST 6, 2019

New analytics tools also help businesses data-mine social media for signs of potential customer issues before phones start ringing. Now, a new technology known as Web callback or virtual queueing allows callers to ‘virtually’ hold their place in the queue after they hang up in order to receive a callback later.

Contact Center 140

Contact Center VOC Social Media AI 140