Taylor Reach Group

JULY 17, 2017

How pervasive is the impending impact of artificial intelligence (AI) on the customer experience (CX)? MGI research found that 45 percent of work activities could be automated using current technologies; 80 percent of that activity is attributable to existing machine-learning capabilities. Enter artificial intelligence.

Machine Learning 251

Machine Learning Artificial Intelligence Customer Experience E-commerce 251

SugarCRM

DECEMBER 14, 2023

For manufacturers, data analytics are a critical part of their establishments. In this new technological era, the future of manufacturing is connected facilities, where data sourced from all departments and machines flows into a central repository, being processed and ready to use.

Manufacturing 26

Manufacturing Sales Predictive Analytics Data Mining 26

Callminer

AUGUST 6, 2019

Make sure any call center software you consider is capable of integrating with your CRM, social networking tools, helpdesk software and even marketing tools. New analytics tools also help businesses data-mine social media for signs of potential customer issues before phones start ringing. Be mindful of integrations.

Contact Center 140

Contact Center VOC Social Media AI 140

Taylor Reach Group

MAY 30, 2017

Artificial Intelligence and the Contact Center. . What will be the impact of Artificial Intelligence (AI) on the Contact Center? . It was the first time that technology could automate a task that had previously been completed by an agent in a Call Center. .

Contact Center 71

Contact Center Artificial Intelligence Customer Journey Map AI 71