The opinion of 6 experts on the future of contact centers in a post-corona world
Steven Van Belleghem
MAY 19, 2020
I love that the concern for wellbeing and community was on the agenda of a lot of the experts below: with games, quizzes, contests and digital cocktails. Contact centers and customer contact departments are being very creative with non-work-related video conferences, games, quick chats, messaging groups etc. That’s beautiful to see.
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