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Forecasting the Future: BPO Trends of 2024

Execs In The Know

Hyper-Automation is Revolutionizing BPO Operations Hyper-automation takes automation a step further by integrating multiple advanced technologies and platforms, such as artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA), to optimize as many business processes as possible across a company.

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How will COVID-19 change customer behavior and habits?

Beyond Philosophy

He already had two other medical insurance coverages so he called and asked the bank not to renew it but they asked him to go to a physical office and that’s at a time when the government asked everyone to avoid any non-essential travel. That would mean more than one ending and storylines but would certainly be an innovation.

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How your company can become an unstoppable force: three learnings from my inspiration trip to China

Steven Van Belleghem

About every company I visited during nexxworks’ China innovation tour at the beginning of May, talked about general purpose technology : the kind of tech that has the potential to change the world and will push everything to an unimaginable level. Choose your tech wisely (to change the world). And they are doing a very good job in the matter.

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15 Must-Read Books About Customer Experience

Steven Van Belleghem

How a willingness to fail is closely connected to innovation. They’ll understand how emerging technologies like artificial intelligence (AI), automation, and analytics are changing the game and craft a strategy to integrate them into their products and processes. Why culture is an imperative.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

She is a Thought Leader, Keynote Speaker, and Published Author and is currently heading the Customer Intelligence Solutions at SAS where she is guiding organizations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences. LinkedIn : [link].