DMG Consulting

APRIL 4, 2022

Artificial intelligence—the term itself conjures up images from decades-old sci-fi books, television, and movies of autonomous robots that become so smart they eventually try to overthrow humanity. The innovations resulting from AI are making valuable contributions to most aspects of the service experience. By Donna Fluss.

AI 48

AI Artificial Intelligence Contact Center Predictive Analytics 48

DMG Consulting

APRIL 16, 2019

These innovations have come hand in hand with megatrends that include Big Data, analytics, mobility, increased server processing speeds (and decreased costs), the market influence of Millennials (the “smart device” generation), the gig economy, and, of course, the cloud. AI IS THE HEADLINER FOR 2019.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

Ameyo Callversations

AUGUST 24, 2022

With the increasing significance of Artificial Intelligence in customer engagement, more businesses are adopting conversational AI. The Natural Language Processing (NLP) technology used in these bots uses predictive analytics to understand user intent from their conversation or queries raised.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52