DMG Consulting

APRIL 4, 2022

Artificial intelligence—the term itself conjures up images from decades-old sci-fi books, television, and movies of autonomous robots that become so smart they eventually try to overthrow humanity. The Contact Center’s AI Revolution. By Donna Fluss. View this article on the publishers website.

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Myra Golden Media

APRIL 11, 2023

One example of technology that can be leveraged in the contact center is artificial intelligence (AI). Finally, it’s important to use data and analytics to drive process improvements and decision-making. Another example is a healthcare provider implementing a data-driven approach to optimize its contact center operations.

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DMG Consulting

APRIL 16, 2019

Artificial intelligence (AI) is seeing rapid adoption across industries. In the context of autonomous cars, IBM Watson, algorithmic trading, software-defined networks, self-healing applications, healthcare diagnostics, and more, AI is playing an increasingly influential role in today’s world. AI IS THE HEADLINER FOR 2019.

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Zendesk

NOVEMBER 3, 2023

Generative artificial intelligence (GenAI) is an AI-powered technology that uses extensive libraries of information to generate new things, like stories, pictures, videos, music, and software code. Like the Skywalker lineage, these popular generative AI apps are the bluebloods of artificial intelligence software.

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Steven Van Belleghem

FEBRUARY 10, 2020

Quantum computing has great potential for healthcare. The interdisciplinary field of Quantum artificial intelligence (QAI) is the one that focuses on developing quantum algorithms for AI, including sub-fields like machine learning. It normally takes decades of research and millions of dollars to discover one drug.

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Ameyo Callversations

AUGUST 24, 2022

With the increasing significance of Artificial Intelligence in customer engagement, more businesses are adopting conversational AI. The Natural Language Processing (NLP) technology used in these bots uses predictive analytics to understand user intent from their conversation or queries raised.

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Aquire

AUGUST 2, 2021

Here are some things chatbots can do: Hold a human-like conversation Answer user questions Collect and analyze data Guide users through processes Use predictive analytics to provide personalized services to the users. Healthcare. Here are some chatbot use cases in healthcare: Provide information on medical subjects (e.g.

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