Execs In The Know

FEBRUARY 5, 2024

Hyper-Automation is Revolutionizing BPO Operations Hyper-automation takes automation a step further by integrating multiple advanced technologies and platforms, such as artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA), to optimize as many business processes as possible across a company.

Healthcare 59

Healthcare Sentiment Analysis Artificial Intelligence ML 59

Aquire

JULY 1, 2021

For example, people can ask a question to a pop-up widget (often looking like a robot with antennas) and artificial intelligence will make sure the conversation sounds and feels natural. Machine learning (ML). Conversational applications use ML to better understand human interactions. What do humans mean? Help your team.

AI 125

AI Artificial Intelligence Machine Learning ML 125

Ameyo Callversations

FEBRUARY 9, 2022

The term conversational AI refers to artificial intelligence to communicate with customers and visitors according to their online persona. A conversational AI provides an automated customer support service leveraging omnichannel deployments using chatbots and voice assistants. Let’s take a look at how.

AI 98

AI Artificial Intelligence Machine Learning E-commerce 98

SurveySensum

MAY 20, 2020

From buying groceries, banking, healthcare to learning every essential-have moved to mobile App. Use of omnichannel to listen and engage customers. million to the COVID-19 Solidarity Response Fund and is producing 18,000 3D-printed face shields a week for first responders and healthcare professionals in the U.S. Key Learnings.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Zendesk

NOVEMBER 3, 2023

Generative artificial intelligence (GenAI) is an AI-powered technology that uses extensive libraries of information to generate new things, like stories, pictures, videos, music, and software code. Generative AI uses machine learning (ML) algorithms to analyze large data sets. How does generative AI work?

AI 52

AI Machine Learning Artificial Intelligence ML 52