Fonolo

OCTOBER 10, 2018

From creative call center strategies, to social listening, to large customer service budgets, there exist a multitude of techniques that will aid brands in continuing to delight consumers. Many brands have recognized this fact, and are responding appropriately with innovative strategies. Leverage Artificial Intelligence.

Customer Service 104

Customer Service Artificial Intelligence Social Media Entertainment 104

Aquire

DECEMBER 21, 2021

In a professional setting, this can be anything you do to innovate or improve your work and your team. Creativity : Experiment and innovate. The customer experience industry offers lots of opportunities to innovate, especially online. RELATED: Innovation in the Retail Industry: The Future of Customer Experience.

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

Sprinklr

OCTOBER 14, 2021

Digital and social platforms have transformed the way consumers interact with your brand and communicate their experiences and expectations. Customers may not always mention you by name, but they are constantly sharing feedback on dozens of social media and messaging channels. Social listening dashboards turn insight into action.

Social Listening 129

Social Listening CXM Customer Experience Artificial Intelligence 129

Sprinklr

OCTOBER 7, 2021

The benefits of competitive benchmarking can only be realized once you choose a reliable social listening tool that meets your needs and aligns with your organization’s competitive benchmarking goals. The benefits of social listening for competitive benchmarking help your organization compare and inform: Brands’ social performance.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Aquire

OCTOBER 5, 2021

At the same time, they want increasingly more personalized experiences and innovative support. Troubleshooting problems via innovative customer service technology like cobrowsing or video chat. Posting on social media about a positive or negative experience. How do you meet these evolving customer expectations?

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

Sprinklr

JULY 22, 2021

To do this, you’ll need to capture product-level feedback from review sites, social media, and other digital channels; integrate first-party data for a 360-degree view of the customer; and unify your data to create the groundwork for AI-powered insights. Step 2: Understand intent to create quick and actionable insights. Download Now.

Unstructured Data 98

Unstructured Data Social Media Actionable Insights Artificial Intelligence 98

Comm100

FEBRUARY 5, 2018

With the rise of virtual environments, customers became active participants in the conversation and partners in the innovation process. Another popular way for businesses to automate their live chat software is through artificial intelligence (AI) — or in other words, with a Chatbot. Marketing (Personalization) Software.

Social Media 48

Social Media CRM Social Listening Omnichannel 48