CSAT.AI

APRIL 5, 2023

Conversational AI : A set of artificial intelligence based technologies that can recognize and respond to human speech and text inputs at a human level. Customer Effort Score (CES) : This metric measures the perceived effort required by customers to get their issues resolved. Well known examples include ChatGPT and Bard.

Contact Center 97

Contact Center Customer Service Net Promoter Score Artificial Intelligence 97

Lumoa

JANUARY 24, 2024

Customer satisfaction drives key metrics like your Net Promoter Score (NPS). When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

DMG Consulting

APRIL 14, 2023

Sentiment analysis, for example, provides insights into the experience of both the customer and the employee. Interaction analytics output, when used in conjunction with predictive analytics, sentiment analysis, and other relevant data, can improve many aspects of an organization’s operations.

Omnichannel 48

Omnichannel Sentiment Analysis Net Promoter Score Contact Center 48

SurveySensum

JUNE 24, 2019

Things are ever pacing up in the telecom industry as technology is making it more customer-centric and the biggest reason behind is the dawn of Artificial Intelligence (AI). What is Net Promoter Score (NPS)? Presence of Text & Sentiment Analysis unlike traditional feedback surveys.

Net Promoter Score 40

Net Promoter Score Artificial Intelligence NPS Sentiment Analysis 40

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. Let’s talk a bit more about how the use of AI tools transforms customer feedback analysis in the next part of this blog.

Customer Feedback 83

Customer Feedback AI Machine Learning Social Media 83

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Derive significant insights from customer feedback by utilizing text and sentiment analysis.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Lumoa

JUNE 14, 2023

When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Customer Sentiment Analysis Tools Gone are the days when you had to manually comb through customer feedback or comments to determine their sentiment.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83