Uniphore

AUGUST 31, 2021

Now that researchers are pushing the boundaries of artificial intelligence, AI approaches learning with similar, if still rudimentary, methods. The machine receives input from recently sold houses, including specs like location and square footage, and notes the final sale price. Desired outcomes (i.e., Unsupervised Learning.

Artificial Intelligence 100

Artificial Intelligence Machine Learning Structured Data AI 100

Sprinklr

JULY 12, 2021

Access to advanced artificial intelligence (AI) on a unified customer experience management (Unified-CXM) platform. At any given instance, this AI engine processes millions of unstructured and structured data points ingested from myriads of channels and software applications.

CXM 96

CXM Artificial Intelligence Structured Data Machine Learning 96

DMG Consulting

FEBRUARY 25, 2019

Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. Speech and text analytics provide essential input into the CJA process by capturing spoken and written conversations and converting them into structured data for analysis.

AI 48

AI Text Analytics Predictive Analytics Machine Learning 48

DMG Consulting

OCTOBER 18, 2017

Currently, there are two categories of speech analytics vendors in the market: a large group of competitors who sell basic applications that focus on identifying key words and phrases, and a smaller set of feature-rich solution providers who offer extensive business intelligence platforms that provide enterprise-level data.

Text Analytics 48

Text Analytics Contact Center Artificial Intelligence Structured Data 48

Lumoa

JANUARY 23, 2018

Text analytics includes a set of techniques that structure information arriving in text format— in this case, free text customer feedback. The purpose is to convert unstructured text into meaningful structured data to support business analysis and decision making. Topic analysis reveals topics that are most talked about.

Text Analytics 121

Text Analytics Sentiment Analysis NPS Net Promoter Score 121

Taylor Reach Group

SEPTEMBER 29, 2020

And don’t forget Automation, Artificial Intelligence, and machine learning – all to be considered. Second, a CRMs most important feature is its ability to effectively manage the sales process from prospecting to close, or from lead to client depending on your perspective.

Contact Center 85

Contact Center Artificial Intelligence CRM Net Promoter Score 85

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. Text Analytics Text Analytics (text mining) includes a set of techniques that structure information arriving in text format— for instance free text customer feedback.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178