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5 Ways to Use AI to Support Your Support Team

TeamSupport

SEPTEMBER 21, 2018

More companies are incorporating artificial intelligence (AI) into their customer support teams to improve relationships. This is where AI technology using sentiment analysis can help agents determine when to escalate issues and who should handle them. Fortunately, this process doesn’t need to continue in the future.

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Sentiment Analysis AI Artificial Intelligence Transportation 74
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AI is changing Customer Service forever, for the better.

CSAT.AI

MAY 15, 2018

Mention Artificial Intelligence (AI) to many and it still conjures images of sci-fi films with robots plotting to take over the world. Artificial Intelligence as a general term began in the 1950s and though it hasn’t taken over the world it has improved it. We Already use AI. AI Solves Problems. Retrieved from.

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AI Artificial Intelligence Customer Service Machine Learning 52
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