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The Ticket: Unpacking the impact of AI on CX with PartnerHero’s Mercer Smith

Intercom

With that in mind, PartnerHero’s VP of Managed Operations Mercer Smith advocates for being radically honest with your team. Mercer is the author of CXOXO: Building a Support Team Your Customers Will Love , and is a champion of forward-thinking customer experience.

AI 52
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5 Top Customer Service Articles of the Week 8-23-2021

Shep Hyken

9 Customer Service Blogs Every Support Pro Should Follow by Mercer Smith. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. The first lists the top customer experience speakers you would want to book for your next event (if you’re hiring speakers for events.).