SurveySensum

NOVEMBER 23, 2023

This evolution also encompasses the development of digital customer experience strategies, leveraging new tools and processes to create more tailored and appealing interactions for both customers and businesses. As stellar customer experience is something consumers expect from businesses, investing in it will improve customer loyalty.

Customer Experience 52

Customer Experience E-commerce CX AI 52

Qualtrics

APRIL 22, 2019

D&B’s VP of Customer Insights, Rachel Richter, spoke at the X4 Summit in Salt Lake City, and explained how the company was making data more usable for its sales teams. D&B’s insights team set out to do 3 things to support customer acquisition and retention: Create a customer feedback lifecycle.

Sales 34

Sales Customer Experience Predictive Analytics Customer Acquisition 34

SugarCRM

NOVEMBER 23, 2021

Given the landscape of far-sighted customers and fierce competition, making the sale can be quite challenging. That is why most B2B marketers mainly focus on customer acquisition to the detriment of retention. Customer retention is not a single event that happens at contract renewal. Closing Thoughts.

Customer Retention 26

Customer Retention Artificial Intelligence CRM Customer Acquisition 26

Zendesk

NOVEMBER 1, 2021

CX is evaluated using customer satisfaction score (CSAT), Net Promoter Score® (NPS), customer acquisition rate, and conversion rate. CS is measured by customer lifetime value, customer retention rate, customer churn rate, Customer Effort Score, and repeat purchase rate. Expansion stage.

Customer Experience 98

Customer Experience Net Promoter Score Touchpoint CRM 98