CSAT.AI

SEPTEMBER 29, 2022

As we’ve stated CSAT and NPS are two often talked about (and argued about) metrics. Let’s go deeper into a few more customer success metrics. The following KPIs help you plan your strategy and monitor your revenue and costs of customer success. Customer Health Score (CHS).

Sentiment Analysis 106

Sentiment Analysis B2B B2C Customer Acquisition 106

Zendesk

MAY 19, 2022

These accounts contain important information about the customer, including purchases, interactions, contact information, and preferences. Business-to-business (B2B). Business-to-business (B2B) refers to sales that happen between one business and another. Customer acquisition cost (CAC). Net Promoter Score® (NPS).

Sales 98

Sales Non-Profits B2C CRM 98

Intercom, Inc.

MARCH 29, 2022

It’s increasingly becoming the backbone of all customer communications throughout the customer journey; across sales, marketing, and support. into B2B software. And so the winners will be those businesses that focus on truly, genuinely building personal relationships. era was obviously characterized by ease of use.

Start-ups 118

Start-ups Innovation Sales NPS 118