Lumoa
FEBRUARY 9, 2023
But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? By the way, did you know that Lumoa’s analytics is powered by AI? The situation when B2B CX was very distant from B2C CX has been rapidly changing.
Shep Hyken
OCTOBER 6, 2022
With these questions and thoughts in the back of my mind, I decided to turn to our data of research with many organizations and calculate the value of customer emotional attachment compared to the typical customer journey map touchpoints.
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ECXO
NOVEMBER 16, 2023
It’s being embedded into workflows and customer touchpoints. Predictive analytics are being used to anticipate customer needs, identify likely issues and and work out what comes next. Experiences reflective of past interactions, and rooted in future relevance, across all touchpoints. There’s so much to think about here.
Lumoa
MARCH 20, 2018
Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? So let’s start!
Execs In The Know
OCTOBER 15, 2023
AI is being used in both B2B & B2C industries for a wide range of purposes in differing ways. You can optimize touchpoints for increased satisfaction and efficiency by identifying places where AI can improve interactions, expedite procedures, and create a seamless customer experience.
Lumoa
MARCH 20, 2018
Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? So let’s start!
ClearAction
OCTOBER 25, 2018
Half of B2C companies and a third of B2B companies have a dedicated customer experience budget. Don’t assume that Marketing’s ownership of things like market intelligence, predictive analytics, digital, retention, loyalty and CRM qualifies this department to achieve your enterprise customer experience goals.
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