B2C CRM Touchpoint Unstructured Data 
1 to 1
AUGUST 30, 2021
Conversational intelligence According to Forrester, conversational intelligence tools, like speech & text analytics and other voice-of-customer technology, “use natural language processing to capture unstructured data from remote spoken conversations between sellers and buyers.
Confirmit
MAY 29, 2018
Measure your customers’ satisfaction at different touchpoints across the customer journey, and across your various products and/or services. Analyze: Perform advanced analysis of the feedback, including structured and unstructured data, so you can improve business results and create a clear view of issues you need to address.
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