B2C Customer Relationship Customer Retention Sentiment Analysis 
CSAT.AI
SEPTEMBER 29, 2022
For customer health scores in B2B you can measure your customer’s company growth, profit and/or cost savings in regard to your product. B2C companies often have a larger number of customers with shorter company relationships, and lower revenue. Is it easy for customers to reach you?
TeamSupport
AUGUST 3, 2018
In this scenario, it’s not up to the sales team to provide the victory, but instead the onus falls squarely onto the customer success group. With customer retention critical to business success, fending off the competition means a healthy balance sheet and minimal churn.
TeamSupport
AUGUST 3, 2018
In this scenario, it’s not up to the sales team to provide the victory, but instead the onus falls squarely onto the customer success group. With customer retention critical to business success, fending off the competition means a healthy balance sheet and minimal churn.
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