Part 1: The Difference Between Customer Sentiment Analysis and Customer Distress Index and Why You Should Pay Attention
TeamSupport
JUNE 29, 2020
By utilizing the many tools available—and more technologically advanced than ever—B2B companies are able to gauge how their customers are feeling and how satisfied, or not, that they actually are. Managing B2B customer support relationships is very different than managing individual consumers (B2C). Find out in Part 2.
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