B2C Customer Relationship Touchpoint Unstructured Data 
1 to 1
AUGUST 30, 2021
Conversational intelligence According to Forrester, conversational intelligence tools, like speech & text analytics and other voice-of-customer technology, “use natural language processing to capture unstructured data from remote spoken conversations between sellers and buyers.
Confirmit
MAY 29, 2018
Understand your customers’ expectations better. Evaluate (and prevent) the risk of your customers churning. Measure your customers’ satisfaction at different touchpoints across the customer journey, and across your various products and/or services. When to Collect the Voice of the Customer?
Expert insights. Personalized for you.
29 
Let's personalize your content