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Contact center workforce 101: IVR vs. chatbots vs. agents

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An IVR is an automated phone system technology that allows incoming callers to access information via a selected prompt of prerecorded messages without having to speak to an associate. This tool is mainly used with touch tone keypad selections or speech recognition to get a call routed to a specific department or specialist.

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Guide to Pre-Employment Personality Tests: An Essential Tool for New Hiring

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That’s because in this blog post, you’ll find out— . which popular pre-employment personality testing methods give the best results . The best personality tests for hiring employees target behavioral characteristics that remain somewhat unchanged throughout a person’s lifetime. Now you’ve landed at the right place to know this.