CX in 2022: Employee Experience Is the Biggest Hurdle, and Getting Leadership Commitment Is Key
Futurelab
MARCH 20, 2022
It appeared on their site on January 25, 2022. Customer expectations were already changing before COVID-19, but the pandemic has amplified them and accelerated new expectations. And how can CX leaders navigate this new terrain to reach new heights? The 2022 State of CX Report presents these findings.
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