blog 3-ways-to-combat-customer-frustration 
Fonolo
MAY 7, 2015
Those with this special ability often create an experience that pleases customers and agents, without exceeding their budgets; a truly remarkable feat. As the supervisor of a contact center, your job is to make sure that your team of agents provides the best experience possible to your customers. Act as a True Leader.
Fonolo
OCTOBER 26, 2023
Companies place a great deal of importance on meeting customer expectations. According to Forrester, nearly 95% of leaders say that providing a good customer experience is a top strategic priority, and 75% want to use customer experience as a competitive advantage. What do customers want?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Callminer
MARCH 6, 2020
Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Read on to learn what our experts had to say about the most useful customer service interview questions for managers.
Callminer
MARCH 6, 2020
Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Read on to learn what our experts had to say about the most useful customer service interview questions for managers.
Expert insights. Personalized for you.
126 
Let's personalize your content