Totango

AUGUST 25, 2022

In this article, we’ll offer some tips for a winning customer engagement SaaS strategy. Finally, we’ll lay out a three-step approach to building a SaaS customer engagement strategy. SaaS customer engagement is the strategic management of interactions with software users to help them see the value of the product.

Net Promoter Score 97

Net Promoter Score Customer Acquisition NPS Customer Journey Map 97

1 to 1

MARCH 28, 2022

Gig customer experience (gigCX) workers—independent contractors, freelancers, and other temporary workers who provide customer support and other related services—are a natural fit in the contact center space. According to a Pew Research Center report, “The State of Gig Work in 2021,” 9% of U.S. adults are current or recent gig workers.

CX 52

CX Contact Center Innovation Customer Satisfaction 52

ProProfs

JUNE 26, 2023

They can help assess an individual’s understanding and retention of the course material. These programs help individuals develop the skills and knowledge they need to obtain certification or improve their job prospects. Online certification programs are becoming increasingly popular, and for a good reason.

Compliance 52

Compliance Education Start-ups Social Media 52

Comm100

AUGUST 23, 2018

Other businesses still have not only survived, they have thrived amidst these changes. This blog post is not about the top customer service trends to watch out for in 2018. In customer service, it means offering help in any way your customer might be trying to find it.”. Organic Mobile Experiences Blur Channel Lines.

Customer Service 40

Customer Service Hospitality Hospitality Omnichannel 40

ProProfs

DECEMBER 5, 2022

In this blog post, you’ll find everything you need to know to develop and execute a winning talent assessment strategy. This lets you onboard people that accurately match the job requirements and have all the skills & personality traits needed to thrive in the role. Needless to say, the struggle is real! Succession planning .

Start-ups 52

Start-ups Sales Customer Relationship Management Business Growth 52