Execs In The Know

FEBRUARY 14, 2023

Pre-trained LLMs recognize variations in speech and language ‘out-of-the-box,’ welcoming natural ‘human’ conversational ways of speaking – no more rigid, ‘robotic’ language within your chatbots and self-service protocols. However, removing supervision also means that the AI might learn incorrect behavior.

CX 52

CX AI Compliance Gaming 52

Intercom, Inc.

JANUARY 12, 2021

Corey works with his customers on reducing their AWS bills, and he’s seen large numbers of cloud architectures in practice, so I think he’s a pretty good source on this. Speaking of premature optimization: nobody likes to waste money, and there sure are many ways to waste money in the cloud. Bias towards high-level services.

Engineering 269

Engineering ML Technology Technology 269

Intercom, Inc.

MAY 22, 2019

But there’s a better way now. Deepa joined me for a chat about everything from ways to prioritize customer experience to going all-in on machine learning. If you enjoy our conversation, check out more episodes of our podcast. Then you had to try to reach them via email and convince them to fill it out. Short on time?

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

Comm100

FEBRUARY 20, 2018

There’s a reason why we’re so attracted to Chatbots (or at the very least, drawn into the conversation): Chatbots promise to do many things. Articles about Chatbots boast the innovation that they bring to the table and paint artificial intelligence (AI) as the future of customer service and marketing. Why Chatbots?

Contact Center 52

Contact Center Artificial Intelligence AI Social Media 52