Customer Service Life

DECEMBER 20, 2023

Image by Gerd Altmann from Pixabay It’s been 10 years since I wrote an article on this blog about the importance of never saying “No” to customers. I also shared about how the company I worked for at the time went even further and banned the word “unfortunately” from our ticketing system.

Contact Center 83

Contact Center Engineering Customer Service Sales 83

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. This blog is written for you, the experienced customer service professionals, who are the driving force behind these changes that will improve CX and internal efficiencies. .” – McKinsey & Co.,

Innovation 81

Innovation Customer Service Omnichannel Social Media 81

ProProfs

OCTOBER 26, 2022

In this blog, you’ll learn all about customer service assessments, including how to create and optimize them and what skills and attributes to measure using them. whether to escalate a complicated case to a superior or tackle it oneself. . What Is a Customer Service Assessment? Decision-Making Skills. which tasks to prioritize .

Customer Service 52

Customer Service Entertainment Start-ups Sales 52