CX Accelerator

JULY 1, 2020

Digital First Mentality. Since mid-March, my family has made many changes, including: Restaurants: Before: I ate inside a dining establishment with no concern. Companies with business continuity (BC) plans and with digitally transformed solutions found it easier to adjust. Digital First. What are current pain points?

Contact Center 266

Contact Center CX Technology Technology 266

CX Accelerator

JULY 1, 2020

Digital First Mentality. Since mid-March, my family has made many changes, including: Restaurants: Before: I ate inside a dining establishment with no concern. Companies with business continuity (BC) plans and with digitally transformed solutions found it easier to adjust. Digital First. What are current pain points?

Contact Center 182

Contact Center CX Technology Technology 182

ClientSuccess

APRIL 19, 2019

Then after onboarding you typically see two strategies: One is a high touch model to drive customer success with many touch points and check ins during the customer journey to renewal. Some organizations may even use one engagement model for enterprise companies and a different, lower touch model for mid-market or small businesses.

Sales 44

Sales Start-ups Customer Relationship B2B 44

Comm100

MAY 1, 2018

Luckily, all the online finger-pointing doesn’t have to spill over into the workplace. Use the following tips for managing multigenerational teams to help you harness the best of these powerful generations. Lumped together, the youngest Baby Boomers are currently entering their mid 50’s, while the oldest are entering their mid 70’s.

Start-ups 41

Start-ups Social Media Education Technology 41