Inside Customer Service

AUGUST 12, 2021

Advertising disclosure: This blog participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon.com and affiliated sites. "We Surviving a bad customer service boss is never easy, but I had one suggestion. They might micromanage.

Customer Service 181

Customer Service Contact Center 181

Intercom, Inc.

FEBRUARY 23, 2022

In the face of what some have dubbed the “Great Resignation”, the question is: how do you get employees to stay? Today’s guest, Marilyn Suttle , has a few ideas on how to do just that. Today’s guest, Marilyn Suttle , has a few ideas on how to do just that. Asking yourself: “Is it really as bad as I think it is?”

Start-ups 118

Start-ups Social Media Education Customer Service 118

Intercom, Inc.

JULY 25, 2018

As much as your co-founders, your early hires need to be bought into what you’re doing, why you’re doing it and how you’re doing it. If you analyze any problem for long enough, it ends up sounding like a people problem. That’s what I’ve learned most in the past 7 years at Intercom. And it’s usually your fault.

Start-ups 152

Start-ups Engineering 152