Totango

DECEMBER 1, 2021

In this blog, we’ll look deeper at what an agile customer success strategy means and why you can benefit from using one. The agile approach is borrowed from the software development industry, where it is used to optimize collaboration between development teams and clients. Communicate Responsibilities and Procedures to Team Members.

Innovation 97

Innovation Government Customer Journey Map Technology 97

Totango

OCTOBER 20, 2022

Because customer success managers must interact with customers and internal team members, interpersonal skills are paramount. This skill is critical for sales and support, as well as helpful for internal teamwork. They must be able to meet deadlines by prioritizing tasks, budgeting time, and disciplining themselves.

Social Media 91

Social Media Sales Start-ups Customer Relationship Management 91

Totango

MAY 22, 2020

If you are just getting your team set up remotely, take a moment before hitting the green “go” button and make sure your team has everything they need from day one to collaborate effectively at a distance. Emphasize Communication and Collaboration. Develop internal processes for effectively prioritizing daily tasks.

Start-ups 62

Start-ups Technology Technology 62

ProProfs

OCTOBER 26, 2022

In this blog, you’ll learn all about customer service assessments, including how to create and optimize them and what skills and attributes to measure using them. Pro Tip: When using customer service assessments as part of a training program, you can add links to your internal knowledge base in the assessment results. Teamwork Skills.

Customer Service 52

Customer Service Entertainment Start-ups Sales 52