SurveySensum

JULY 7, 2023

If yes, then this blog is for you. Some of the examples of CSAT and CES survey questions for your checkout process survey: How satisfied were you with the overall checkout process? There comes many more touchpoints where Croma can engage with its customers. So is your website updated with your customer’s needs and preferences?

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

SurveySensum

JULY 7, 2023

If yes, then this blog is for you. Some of the examples of CSAT and CES survey questions for your checkout process survey: How satisfied were you with the overall checkout process? There comes many more touchpoints where Croma can engage with its customers. So is your website updated with your customer’s needs and preferences?

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

SurveySensum

OCTOBER 12, 2023

So, with this blog, we will talk about the top 7 InMoment alternatives and competitors that you can explore for effective feedback management. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.) This will help you choose the right and the best InMoment alternatives. Why Look For InMoment Alternative?

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Lumoa

APRIL 24, 2018

blog linkedin twitter Why? "I blog linkedin twitter Why? blog linkedin twitter Why? blog linkedin twitter Why? I would NEVER rely on NPS as the only measurement of customer perception." blog linkedin twitter Why? At the same time, NPS is often a subject of critics and misunderstanding.

NPS 135

NPS CX Net Promoter Score Close the Loop 135

Lumoa

MARCH 20, 2018

Long-term actions are based on the analytics results of the customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases follow-up is a necessity, not a choice, if you want to build strong relationships with your customers. Learn More about the role of AI in CX.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

Long-term actions are based on the analytics results of the customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases follow-up is a necessity, not a choice, if you want to build strong relationships with your customers. Learn More about the role of AI in CX.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64