Comm100

NOVEMBER 8, 2017

This blog post will take you through a series of good customer service skills that you should look for when hiring live chat agents, and will give you some tips on how to spot these skills in your candidates. Before you look for expected live chat agents, knowing how much agents do you need is of great importance.

Customer Service 42

Customer Service Start-ups Construction Customer Satisfaction 42

Comm100

FEBRUARY 20, 2018

This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you. For the agent, even already knowing what the customer’s query is and what the bot has suggested shaves valuable seconds off that interaction. Why Chatbots?

Contact Center 52

Contact Center Artificial Intelligence AI Social Media 52

Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. The activities in this eBook can be great training materials to improve customer service or morale in your team. Repetitive, Robotic, and/or Outdated Canned Messages.

Social Media 47

Social Media Customer Service Start-ups Omnichannel 47