Bill Quiseng

MARCH 7, 2016

We have all seen the word “viral” tagged to a personal story about bad customer service more often than a good one. So the question about social customer service to your business is “Are you ready? So, I used my fall back of clicking the Live Chat button. I was very wrong. It is quite good.

Social Media 123

Social Media Customer Service B2C Voice of the Employee 123

Lumoa

JUNE 14, 2023

According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind! Does it spell doom for your business? In this blog post, we’ll answer all these questions and more. Well, not so fast. Think about it. Probably not.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Intercom, Inc.

APRIL 22, 2021

Chat with other staff engineers and ask them how they got there. You last chatted with us way back in 2018, when you shared your insights on engineering and infrastructure management. The tech lead is typically someone who’s tagged to a specific team as partnering with them on whatever they’re trying to do.

Engineering 274

Engineering Start-ups Non-Profits Construction 274

Comm100

SEPTEMBER 7, 2017

Whether you are bringing aboard new live chat agents or setting up your live chat dream team for the very first time, you want to make sure that you are hiring agents that will have a positive impact on your team and your customers. eBook] The Guide to Becoming a Top Performing Live Chat Agent.

Sports 45

Sports Customer Service Start-ups Construction 45

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Business Seeks Industry-Leading CRM. Business on a Budget Seeks Uncomplicated CRM. Business Seeks Industry-Specific CRM. Company with Reliable CRM Seeks Hassle-Free Live Chat Software.

Social Media 42

Social Media CRM Omnichannel Invoicing 42