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9 Unmissable Reasons Why You Need to Care about Social Media Customer Service

Comm100

This blog post will show you exactly why social media customer service is so important, and how social media support can help take your business into the future of customer care. Some customers may not feel moved to contact your company directly, but that doesn’t mean they aren’t saying anything about you. Increase Customer Loyalty.

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SalesForce, Hubspot, Zendesk and More — Which Customer Engagement Software is Right for Me?

Comm100

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Salesforce features a robust reporting system, advanced customization options, and a powerful database that keeps track of contacts across channels. Knowledge base software and call center software also come at additional fees.