Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Contact Center Social Media CX 136

PeopleMetrics

FEBRUARY 25, 2022

It helps you improve customer retention rates, efficiently focus on your highest-impact customers, and continually improve your services. Over the long run, collecting feedback at critical points in the customer journey gives you the data and insights you need to make strategic and iterative improvements to your service.

CX 71

CX Net Promoter Score Customer Experience Touchpoint 71

Comm100

NOVEMBER 27, 2017

rawpixel.com. From Papa John’s NFL apology to Louis C.K.’s s apology (or non-apology ) for sexual assault; brands in every industry are learning that the apology letter is an extremely difficult art form to master. But why is that? The Psychology of the Apology. It turns out that to err is human, but to apologize (at least genuinely) may be less so.

Social Media 116

Social Media Non-Profits Legal Manufacturing 116

SugarCRM

JULY 25, 2023

Typically, an All-in-One CRM includes core Sales, Marketing, and Service CRM capabilities such as: Contact and lead management Sales pipeline tracking Customer interaction history Marketing automation Customer support ticketing Project management Invoicing Analytics And more.

CRM 26

CRM Compliance Innovation Sales 26