Tech Customer Success

ProfitWell founder Patrick Campbell on life after acquisition

Intercom, Inc.

NOVEMBER 23, 2022

Everyone shared the same vision for the future, but what at first seemed like a match made in heaven brought its fair share of headaches – revisiting the integration plan over and over, dealing with curveballs and constantly putting out fires, managing expectations and frustration, aligning different ways of working. Then, came integration.

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Start-ups Sales Government B2B

Beyond the hype: Practical advice on building a platform

Intercom, Inc.

SEPTEMBER 26, 2019

And it’s not without good reason: nearly all software products with dominant market share started as apps but grew to the point where third-party developers began building valuable integrations on top of what these companies had already created. What follows is a lightly edited transcript of the episode. What is a platform, anyway?

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Start-ups Compliance Innovation Government

Tech Customer Success

ProfitWell founder Patrick Campbell on life after acquisition

Beyond the hype: Practical advice on building a platform

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