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15 CX Experts Talk about the Future and Challenges of Customer Experience in 2018 [part 2]

Lumoa

Companies do marketing, sales and CRM – the customer does the experience! If your business isn’t interested in CX then it’s effectively saying “we don’t care who buys our product, as long as somebody does” – this WILL find you out in today’s connected, empowered world. Marketing, Customer service.

CX 129
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Customer Experience Challenges According to 15 CX Experts

Lumoa

Peter Lavers, Customer Experience and CRM Expert @ PeterLavers | blog "Customer Experience is here to stay! Companies do marketing, sales and CRM – the customer does the experience! To overcome these challenges, we need to stand on the shoulders of those giants before us, and continue to play with each other, it truly is a team sport!

CX 64